Help
Desk Online (TOPdesk)
Important:
Any URGENT or
CRITICAL requests requiring immediate
assistance should be lodged via phone
to ensure
priority
service.
The Online Service Request Management System (TOPdesk) is available to Australian customers of the Amlib Library Management System.
It provides the following facilities to customers with a valid Software Support Agreement:
- Submit Request
for Service
Enables you to submit requests via the web. All requests are automatically assigned a unique Incident ID for tracking, and forwarded to an Amlib Support Consultant for review. A confirmation message via email is sent to your contact email address
- Track the Current Status
of
Request
Enables you to view the current status of your request. Any comments, clarification or request for more information from Amlib Support Consultant(s) are also available for display. Whenever a request is modified by the customer OR by an Amlib Support Consultant, a "check progress" email is sent to your contact email address
- How to access Help Desk
Online
(TOPdesk)
Contact us for your login details. You will then be able to access the Help Desk Online (TOPdesk) Note: your username and password are case-sensitive.
- How to use Help Desk
Online
(TOPdesk)
You can read the OCLC Help Desk Online guidelines here (no login required)
© 2011 OCLC (UK)
Limited / WorldCat